Generally, dental offices prefer direct payment from the patient at the time of service and then process the insurance information for later reimbursement to the patient.
However, as a courtesy and convenience to you, we will accept direct payment from the Insurance Company. Therefore, the following guidelines are necessary to prevent confusion. Since policies and plans vary between companies, certain Insurance policy standards are made as follows:
- Dental insurance policies generally have an annual deductible. You are responsible for paying this amount directly to the office at the start of treatment.
- The vast majority of dental insurance policies require a copayment on the part of the patient. This copayment is generally 20% to 50% of the fee for a given service and this payment will be required from you the day the service is rendered.
- Dental insurance generally has an annual maximum of benefits which will be paid to a given patient for the policy year. Any treatment costs that exceed this maximum annual amount are to be paid by you directly to our office.
We will cooperate in every possible way in order for you to receive the maximum insurance benefits for which you are entitled. Despite our efforts, disputes occasionally arise with Dental Insurance Companies. If there is a dispute with your Insurance Company, we will supply any documentation you may need to help resolve this disagreement. However, we must remind you that the financial relationship is between you and our office, not between our office and your Insurance Company. Therefore, you have the final responsibility and obligation for payment of your bill.